Let's face it. Most people don't contact customer service until there is a problem or a question. This means that customer service providers spend most of their time working with angry or confused people. Mark Jan. 17, Customer Service Day on your calendar to thank, educate, and support your customer service providers. Use these resources to find blogging ideas, materials, and videos for your website.

60 Customer Service Tips
Customer Service For Dummies (and articles)
Customer Service Training Videos

Don't have a business? You can celebrate by thanking and blogging about the excellent service providers you encountered. Remember to tell their employers as well!